Eos accounting report: totalsize is 0

Hi,

We configured accounting according to the method mentioned in Eos accounting report, but the “totalsize” is 0 in the output of eos accounting report -f.

How should this be resolved?

Here is the relevant information:

# eos accounting report -f
{
	"storageservice" :
	{
		"implementation" : "EOS",
		"implementationversion" : "5.1.19-1",
		"latestupdate" : 1685600948,
		"name" : "eosihep",
		"storagecapacity" :
		{
			"offline" :
			{
				"totalsize" : 0,
				"usedsize" : 0
			},
			"online" :
			{
				"totalsize" : 0,
				"usedsize" : 13976824768913
			}
		},
		"storageshares" :
		[
			{
				"name" : "ATLASDATADISK",
				"numberoffiles" : 8402,
				"path" :
				[
					"/eos/ihep/atlas/atlasdatadisk/"
				],
				"timestamp" : 1685600948,
				"totalsize" : 0,
				"usedsize" : 939706704688,
				"vos" :
				[
					"atlas"
				]
			},
			{
				"name" : "ATLASLOCALGROUPDISK",
				"numberoffiles" : 0,
				"path" :
				[
					"/eos/ihep/atlas/atlaslocalgroupdisk/"
				],
				"timestamp" : 1685600948,
				"totalsize" : 0,
				"usedsize" : 0,
				"vos" :
				[
					"atlas"
				]
			},
			{
				"name" : "ATLASSCRATCHDISK",
				"numberoffiles" : 4,
				"path" :
				[
					"/eos/ihep/atlas/atlasscratchdisk/"
				],
				"timestamp" : 1685600948,
				"totalsize" : 0,
				"usedsize" : 80,
				"vos" :
				[
					"atlas"
				]
			}
		]
	}
}
#  eos quota ls -p /eos/ihep/atlas/atlasdatadisk/

┏━> Quota Node: /eos/ihep/atlas/atlasdatadisk/
┌──────────┬──────────┬──────────┬──────────┬──────────┬──────────┬──────────┬──────────┬──────────┬──────────┐
│user      │used bytes│logi bytes│used files│aval bytes│aval logib│aval files│ filled[%]│vol-status│ino-status│
└──────────┴──────────┴──────────┴──────────┴──────────┴──────────┴──────────┴──────────┴──────────┴──────────┘
 atlasprod   939.71 GB  939.71 GB     8.40 K  375.00 TB  375.00 TB          0     0.25 %         ok    ignored
 nobody            0 B        0 B          0        0 B        0 B          0   100.00 %    ignored    ignored
# eos space ls
┌──────────┬────────────────┬────────────┬────────────┬──────┬─────────┬───────────────┬──────────────┬─────────────┬─────────────┬──────────────┬──────┬──────────┬───────────┬───────────┬──────┬────────┬───────────┬──────┬────────┬───────────┐
│type      │            name│   groupsize│    groupmod│ N(fs)│ N(fs-rw)│ sum(usedbytes)│ sum(capacity)│ capacity(rw)│ nom.capacity│sched.capacity│ quota│ balancing│  threshold│  converter│   ntx│  active│        wfe│   ntx│  active│ intergroup│
└──────────┴────────────────┴────────────┴────────────┴──────┴─────────┴───────────────┴──────────────┴─────────────┴─────────────┴──────────────┴──────┴──────────┴───────────┴───────────┴──────┴────────┴───────────┴──────┴────────┴───────────┘
 spaceview             atlas            0           24     20        20       939.80 GB      398.43 TB     398.43 TB           0 B      397.49 TB     on         on          75         off      2        0          on      1        0          on
 spaceview             belle            0           24      4         4         1.55 GB      279.88 TB     279.88 TB           0 B      279.88 TB     on         on          75         off      2        0          on      1        0          on
 spaceview               cms            0           24     12        12        13.47 TB      673.51 TB     673.51 TB           0 B      660.03 TB     on         on          75         off      2        0          on      1        0          on
 spaceview             dteam            0           24      1         1         1.16 GB      599.26 GB     599.26 GB           0 B      598.09 GB    off         on          75         off      2        0          on      1        0          on

Thanks,
Haibo